病人 & 游客
感谢您选择南田纳西州地区卫生系统来满足您的卫生保健需求. 能为您和您的家人服务是我们的荣幸. The goal of every 南田纳西州地区卫生系统 staff member is to make your stay as pleasant and as comfortable as possible while following the medical care plan especially designed for you by your physician. 请不要犹豫询问有关您的护理或任何医院服务的问题.
下面提供的信息涵盖了广泛的医院服务和政策. 如果您需要更多信息,请致电我们 (931) 967-8200.
We will do our best to resolve any difficulties that might arise while you are here or pass along any suggestions or compliments that you may have.
联合委员会认可
Joint Commission accreditation addresses all complaints that pertain to patient safety or quality of care issues within the scope of Joint Commission standards. 联合委员会有一个免费热线号码,给病人, 他们的家庭, caregivers and others an opportunity to share concerns regarding quality of care issues at this accredited hospital.
免费电话号码是 1-800-994-6610,或浏览 http://www.jointcommission.org/.
招生
我们的接诊小组就在医院正门的前面. 在你进入大楼之后, 它们位于主楼梯的左侧顶部(就在咨询台后面)。.
一旦安排住院,患者可以预先入院. 招生 are processed via the registration clerks in the front lobby; after hours admissions are processed at the registration desk in the Emergency Department. 一旦你进了护理病房, 工作人员会帮助您熟悉您的房间和周围环境.
病人 undergoing outpatient surgery should report to the registration desk in the front lobby. 门诊挂号时间从早上7点到下午5点.
Expectant mothers should check in through the Emergency Department before coming to Labor and Delivery. 如果您是住院者,请到前厅的登记员处登记.
自助餐厅
自助餐厅, 位于南田纳西州地区卫生系统的地下室, 早餐和午餐对游客开放吗, 星期一至星期五. 工作时间是:
- 早餐:早上7点到8点半
- 午餐:上午11时至下午1时
Snacks and soft drinks may be purchased 24 hours per day from the vending machines located adjacent to the Dining Room and the 急诊室.
电视字幕
所有病人都可以看电视. Please contact the nurse’s station for instructions to change the settings on your television to closed captioning.
免费无线网络
当你在我们的校园,请享受我们的免费WiFi服务. 只需选择“GUEST ACCESS”即可连接. 不需要密码.
食品服务
因为营养是你恢复的重要组成部分, 我们的营养师会根据医生的指示准备各种菜单. 如果你的医生希望你在出院后坚持一种特殊的饮食, 我们的营养师可以向您解释新的饮食计划,以及如何使其适应您的生活方式.
如果做了化验或x光检查,请推迟用餐时间, 您回到房间后,护理人员会很乐意为您点餐的. 为12岁及以下患者的家属免费提供一个客人托盘. 每个护理单位都设有营养室. 我们为病人提供各种小吃和饮料.
家属等候室及探访时间
南田纳西州地区卫生系统 has open visiting hours depending upon the condition of the patient.
Children under the age of 12 must be accompanied by a responsible adult at all times when visiting the hospital. 在分娩中心或分娩部, only siblings of the newborn under the age of 12 are allowed into the 分娩中心 Department. 所有其他儿童必须年满12岁才能进入分娩中心.
带小孩来医院时请小心. 不允许孩子咳嗽, 发热, 皮疹, 喉咙痛, 恶心想吐, 呕吐, 腹泻或最近接触过疾病.
礼品商店
The 礼品商店 is located in the front lobby of the 南田纳西州地区卫生系统 and offers flowers, 卡片, 婴儿用品, 化妆品, 糖果, 和更多的. 礼品店开门营业:
- 星期一至五:上午8时至下午4时
- 星期六:下午12点至4点
管家
南田纳西州地区卫生系统 believes in the perseverance of our natural resources therefore, 床单每隔一天或根据病人需要更换一次. 如果您需要额外的床单或家政服务,请联系您的护士.
加护病房
Due to the nature of the 加护病房 (ICU) visitation is determined on an individual basis. 南田纳西州地区卫生系统 traditionally practices an open policy however depending on the needs of the patient, 探视可能受到限制.
乳胶过敏
努力防止或减少暴露于已知的过敏原, 从而降低反应的风险, patients found to be allergic to latex will be treated with medical products which are free of latex or will be shielded from contact with latex.
邮件和鲜花
Cards and flowers sent by your family and friends to make your stay more pleasant are delivered daily. 加护病房(ICU)内禁止送花. 您出院后收到的邮件将被转发到您的家中. 寄给病人的信件地址如下:
患者姓名
南田纳西州地区卫生系统
医院路185号
温彻斯特,田纳西州37398
药物
我们需要一份你目前正在服用的药物的完整清单, 包括那些不是由你的医生开的或命令的. 住院期间,请只服用护士开的药物. 如果药物没有在你正常服用的同时给药, 请让我们知道,我们会尽量做你在家里做的事情. 有时饮食或测试可能会妨碍你的正常作息.
为了降低成本,我们尽可能使用仿制药. 正因为如此,一些药物可能看起来与你通常服用的药片不同. 如果您对正在服用的药片或其他药物有疑问, 不要犹豫去问你的护士或医生.
报纸
当地的报纸每天都送到病人的房间. 急诊科也提供给来访者使用.
儿科护理
为了儿科病人的安全, 12岁以下儿童, 我们要求一名成年人一直陪在他们身边. If your child is under 2 years of age, we require the use of a baby bed for the safety of your child.
宠物探视
南田纳西州地区卫生系统 is committed to providing personalized care that recognizes the benefits of integrating traditional medicine with complimentary medicine as a supportive service. Patient must be deemed, by their physician, as appropriate to benefit from the visit of his/her dog. 只有被证明身体健康的狗才可以参观.
吸烟政策
为了保护自己和他人的健康, 南田纳西州地区卫生系统是一个无烟环境. 病房里不允许吸烟, 走廊, 游说团体, 等候室或医院的其他地方.
电话
你床边的电话是为了方便你使用. 拨打本地电话,请拨“9”并等待拨号音,然后拨打您想要的号码. 长途, 信用卡或对方付费电话可以通过拨打“9”+区号和所需号码来拨打. 医院使用AT&我是它的长途公司. 如果您希望使用其他公司的信用卡电话, dial your company's access code after dialing "9" + "0" or use the 800 number listed on your credit 卡片 after dialing "9" + "1".
- Medical/Surgical Room Phone Number - Bed "A": (931) 968-2+room number/ Bed "B": (931) 968-2+50 added to room number
- 分娩中心房间电话-(931)968-2+房间号码
- 从您的房间拨打医院总机-按“0”
- 从您的房间拨打本地电话-按“9”然后拨号码
- 长途 & 从您房间拨打电话-按“9”再按“0”
- 要从您的房间联系外部接线员-按“9”然后按“0”
贵重物品
We encourage you to entrust your valuables to a friend or relative while you are in the hospital. 如果你在医院有贵重物品,请向护士要一个特别贵重的信封. 你的贵重物品可以放在医院的保险箱里, 众议院监事, 一旦你把它们密封在特殊贵重物品信封里. 信封必须由您或您负责的亲属和您的护士填写并签名. The content list will remain with your hospital chart and a copy of the list will be sealed inside the 贵重物品 Envelope. 如果你想使用这项医院政策,请询问你的护士. The hospital cannot be responsible for lost items unless they are placed in a 贵重物品 Envelope. 眼镜、隐形眼镜、助听器和假牙必须记录在你的病历中.
要带什么
你需要带一些个人物品到医院, 比如睡衣, 长袍, 拖鞋, 个人盥洗用品,包括眼镜盒, 隐形眼镜, 助听器和假牙. If you bring with you or any of the prior mentioned items are brought to you after your admission, 请确保你的护士知道你拿着这些东西. 你有责任跟上这些项目. Bring your driver’s license, insurance card, claim forms, and your co-pay and deductible amounts. 请携带下列物品:
- 驾驶执照或带照片的身份证件
- 所有ACTIVE医疗保险卡
- 社会保障卡
- 直系亲属的联系方式
- 当前所有药物清单
- 生前遗嘱副本(如适用)
过夜病人请带:
- 睡衣
- 长袍
- 胶底鞋
- 个人卫生用品(如盥洗用品)
不要带什么
南田纳西州地区卫生系统 cannot be held responsible for lost or stolen valuables. 不要带手表、珠宝、现金或其他贵重物品到医院. 南田纳西州地区卫生系统 will only be responsible for these items if they are deposited into our safe. 入院时向护士询问押金. 请不要带药物到医院. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. 然而, it is important to provide your physician with a list of all medications that you are currently taking.
到达目的地后该去哪里
请将车停在前停车场或主停车场. We ask that all of our patients and visitors check in at the volunteer desk (in front of the elevators). The registration desks are located at the top of the stairs on the left hand side of the hallway.
哪里可以上车
病人 that are being discharged can be picked up under the covered area at the front of the main entrance.
当你可以出院的时候, 你的医生会在你的病历上写一张出院单. 你的护士和医生会和你讨论出院信息, 包括特殊饮食, 药物治疗和活动限制. The case manager will assist you in making arrangements for home care or other community services, 如果需要. 你的医生会让你知道出院后是否有必要去看医生.
Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. 当你的交通工具到达时,请让护士护送你离开医院.